"You wouldn’t believe it, but our operations are getting “chic-er” by the month! Things are falling into place and business has picked up nicely; we are “way not there yet” but operations and our services have improved greatly, teams are having more fun and the relation between guests and our teams have a nice feel and mixture – that’s what it’s all about."
The most exciting element here for me is that - The teams are having more fun and the relationship between associate and guest has a nice feel and mix. This is a great testament to what happens when you activate a position - It all begins to integrate and everybody can just'feel it'. If a property can not activate its 'unique' personality, the service can disconnect from the enchantment and whimsey the designers are creating. In short, if you don't have a personality, why do I want to hang-out with you!
Something to think about and well done Rupprecht!
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